Could online cosmetics to website whether the return quickly

Online shopping is now a lot of people like shopping, but shopping problems after how should solve? In fact most of the time, online shopping attitude problems can only see the website, consumers still basically is in a passive position. Zhu in a famous cosmetics group to buy a set of cosmetics, is when doing the activities with half to buy half the electronic ticket, is the original price eight hundred yuan zhu products is to use the original four hundred yuan electronic coupons in addition advanced purchase paid four hundred yuan, after cosmetics sent to zhu, zhu was injured. This this qingfei himself last year also bought a set of cosmetics for his wife, Mrs. After using the feeling is very good, this year just want to buy a set to Mrs. As New Year gifts, cosmetics send me this year, however, finds that the expiration of the product is by the month of this year, count up as long as a month this product will be expired, zhu find it difficult to accept, though not necessarily products can not finished until month, but to buy this production for a long time of cosmetics, zhu or think you cheated. Zhu then contacted the site's customer service, want a replacement, the other party to hear Mr Zhu after complaints, said the website cannot provide a replacement service, but can be a refund, but because zhu payment form is special, so can only push to zhu yuan cash paid, as for the electronic coupon, cannot be refunded. Zhu told the solution totally unacceptable, himself took eight hundred yuan, i. e. , why a refund only to return four hundred, the yuan electronic coupon is not made in vain to your own website, zhu with site negotiations failed many times, in a pet will complaints to the relevant departments of the site, now the matter still further, hope that Mr Zhu will be able to get a satisfactory solution results. A similar situation in the online shopping really many, because the website have the final power of interpretation, consumers can't when 'god' is the site quality of the 'people' is not hard enough. Editor: little editor: xing xing: anhui